Update From Heartland

(May 15, 2020) We know your goal is to move your transaction along in a timely manner. That’s absolutely our goal too.

Heartland is open. Our top priority is still to keep clients and employees safe. With last week’s loosening of MN stay-at-home restrictions, buyers, sellers and the Twin Cities real estate community are naturally beginning to look ahead and imagine what “normal” transactions are going to look like.  Will open houses resume? How will showings be conducted? Will buyers start attending inspections again?

Heartland’s “No Attendance” policy remains in effect as our company re-emerges to full capacity and we determine what the landscape holds for everyone’s health and well-being. Our team is monitoring the situation very closely. And our goal from the beginning remains the same – to slow the spread of coronavirus by limiting exposure.

In the meantime, we’ve received high marks about the caliber and reliability of our Summary calls to buyers at the end of the inspection. In fact, it couldn’t be going any better.

The inspector will be the only person allowed in the home during the inspection. That includes sellers, buyers, agents, family, friends and other service providers. This policy applies to occupied and vacant homes.

We will be able to continue delivering the high quality inspections Heartland is known for – provided all parties follow the policy.

Sellers and Listing Agents

1. Do not approve a request for inspection if illness is anywhere in your home, your family, or your workplace. Or if anyone in your household has returned from international or cruise travel or a business meeting in the last 21 days.

2. Make arrangements to be gone during the 2 to 3 hour inspection. If the inspector arrives and people are planning to stay in the home , he will postpone the inspection and it will need to be rescheduled. We understand this may not be your preference. But in order to deliver our services with the lowest potential spread of germs that is the policy.

3. If requested, the inspector will be happy to text the Listing Agent when he is preparing to leave the home to let you know the sellers can return.

4. Make plans to sanitize touchable areas before/after the inspection. Such as, but not limited to, doorknobs, light switches, thermostats, cabinet hardware, and faucets.

TIP – Turn lights on throughout the home before you leave and the inspector will leave them on when he leaves. That will reduce the number of switches everyone touches. Many folks also leave cabinet doors open too.

5.  The inspector will wear gloves the entire time he’s in your home. And will not use your soap or cloth towels. He will carry hand sanitizer with him as a back up precaution.

6. The above also applies to renters if the property we’re inspecting is a duplex, triplex or fourplex.

Buyers and Buyers Agents

1. Do not attend the inspection. If someone arrives at the start or midway, they will be asked to leave. We understand you may prefer to be there but in order to deliver our services with the utmost confidence – and to maximize safety for our inspector and his family and you and your family, this is the policy.

2. Be available by phone during the inspection. The inspector will call you from the home before he leaves to review key findings. Our inspectors are professionally trained to deliver information by phone as well as in person. And will make sure you have what you need.

3. The property report will be emailed to you and your agent later in the day and as usual, will include pictures and supporting information. If you have questions after reading the entire report, your inspector will be readily available.

4. If you are hiring service technicians from another company during your buying process, make arrangements to have that work performed at another time. Not during the home inspection.


Our highest priority is everyone’s health and well being. Our inspectors have been instructed to stay home if they aren’t feeling well and the inspection will need to be rescheduled.

We are committed to operating in a safe and responsible manner and staying informed and updated. All field employees are certified and have completed a C-19 Safety Guidelines For Home Inspectors course.

At every home the inspector will,

  • Wear a new pair of disposable gloves the entire time. If they need to remove the gloves for some reason, they will use hand sanitizer.
  • Will not use seller’s soap or towels.
  • Use knuckles or elbows to operate switches and equipment, whenever possible.
  • Practice safe hygiene by coughing or sneezing into their elbow/arm if necessary.
  • Be conscious of everyone’s health and safety.


Heartland’s inspectors are the best in their field… but they’re not medical experts. They’re not even medical generalists and can’t be expected to know what is or isn’t a potential health risk other than in broad terms. They are in charge of the inspection process on-site and common sense goes a long way.


  • The inspector will be the only person in the home during the inspection. And will follow the protocols spelled out above.
  • If anyone is present when he arrives or arrives after the inspection has started and insists on entering the property, the inspector will stop the inspection and it will need to be rescheduled for another time.
  • If the inspector notices signs in the home that someone living there may ill with a respiratory illness, it’s up to his discretion whether or not to proceed.

Heartland’s team is 100% committed to delivering outstanding inspection services and we are monitoring the news frequently. Please be aware that at any time we may have to suspend our service until the current situation is behind us.

Thank you for your patronage, your consideration and your referrals.

~ Vicki Hoeppner, General Manager & Owner

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