First and foremost, this Home Inspection 90 Day Guarantee is about whether your inspector missed something that should have been inspected according to the ASHI Standard of Practice and NOT about a system or component failing after you moved in. This is a Professional Services Guarantee and not a home warranty or service contract. If something failed after you moved in, please file your claim with your home warranty company if one was purchased when you bought your home.
- You (The Client) can make a claim to the 90 Day Guarantee by calling Porch 844-315-7677 or emailing firstname.lastname@example.org.
- You must fill out a “Written Notification of a Claim” form that will be emailed to you. This form must be received by your Porch Claim Administrator (”PCA” – The Guarantee Administrator that manages the claims process on behalf of the Company) prior to the expiration of the Guarantee Period. The Client must send a summary of the issue including the Client’s name, phone number where the Client can be reached, the Client’s complete address, and a copy of the home inspection report prepared for you by the Company.
- You must provide an account including specific identification of any nonconforming Professional Services. The Client must be able to show that the inspection was not accurate and have a professional provide documentation of such proof. The documentation should include any photographic evidence of the alleged nonconforming Professional Services, any reports or other documents prepared by a third-party and delivered to the Client that addresses the system or component involved in the alleged nonconforming Professional Services.
- The claim must be filed prior to expiration of the Guarantee Period. Claims will only be processed after all necessary information has been received by PCA from the Client and all required documentation must be received within sixty (60) days (“Documentation Period”) following the filing date of the claim. Failing to provide the required information within the Documentation Period will result in denial of the claim. All claim decisions made will be final.
Send all required documentation/information to:
Porch Inspection Guarantee
2200 1st Ave S
Seattle, WA 98134